Macy’s price adjustment (10 days, advertised price)

Macy’s is one of the few large US chains that titles the program a price adjustment and publishes a day count. As of September 2, 2026, “How do I request a Price Adjustment?” says: if the price of your item drops within 10 days of your order date, you can request a price adjustment and receive a refund of the difference.

Confirm that live article before you ask. Stores and macys.com are not the same catalog. See price adjustment vs. price match if you were about to send a competitor ad.

The official rule, in their words

• The lower price must be an advertised Macy’s price.
• Requests must be made within 10 days of the order date.
• The refund equals the difference between the purchase price and the new price, to the original form of payment.
• Promotional discounts cannot be combined with a price adjustment.

Most items sold and shipped by Macy’s are eligible. Eligible digital third-party-seller items may be. Direct from Vendor items are not. Some third-party items may be excluded from promotions or sitewide sales.

Furniture and mattresses use a different clock

Furniture and mattress requests must be submitted within 10 days of the delivery date (White Glove, In-Home, Room of Choice) or the ship date (warehouse or vendor shipments) — not the order date. Call or chat 1-888-822-6229 (TTY 711), 8 AM–10 PM ET, with the salescheck number. Do not count those like a sweater.

Store vs. macys.com

Macy’s online pricing article says stores and macys.com operate separately: prices, products, and promotions may vary. A store sale price may be honored once verified. That is not automatic. Do not assume an online markdown adjusts a store ticket, or the reverse, until an associate confirms the advertised Macy’s price that counts.

Requests must be submitted directly by the customer. Macy’s says they do not accept third-party or app-based requests. Owed prepares a kit in your name; you send it.

How to ask

I bought this at Macy’s on [PURCHASE DATE] for $[PAID]. Here is the receipt.

The advertised Macy’s price for the same item is now $[CURRENT], within 10 days of my order. Please process a price adjustment and refund the difference to the original tender.

Requesting a Macy’s price adjustment on an advertised Macy’s price — not a competitor, and not a third-party app.

Order [ORDER NUMBER], ordered [ORDER DATE].
Item: [NAME] / [SKU], sold and shipped by Macy’s (not Direct from Vendor).
Paid: $[PAID]. Current advertised Macy’s price: $[CURRENT]. Difference: $[DIFFERENCE].

Please refund the original payment method under the current Price Adjustment help article.

How Owed uses Macy’s policy

Forward a Macy’s receipt to your personal Owed address, or paste it in the app. If the same SKU drops inside the sourced 10-day rule (or the furniture/mattress delivery/ship rule) and is sold by Macy’s, we prepare a claim kit. You file. Refunds go from Macy’s to you. Pro is $9.99/month; the first 1,000 accounts get month one free.

See how Owed works and Kohl’s price adjustment.